questions & answers: using the japan rail pass

jr pass inquiries

JR Pass Inquiries

My flight will arrive in Haneda at 2310 and I want to buy my JR Pass via your website, but when I checked the Japan Rail Pass Exchange Offices in Haneda it's only open from 1100 to 1830. Is there another way other than waiting for the exchange offices to open the day after?

Thank you.

Hi there,

Unfortuonatly at that time of night all the exchange offices in the Tokyo area will be closed so you will have to activate your rail pass the following day. If you let me know where you're planning to stay overnight I can recommend the nearest exchange office to you?

Hope this helps!

Expert button 2

Hi there,

Unfortunately you won't be able to exchange your Rail-pass the day that you arrive. All offices are closed before 23.00.
You can't ask someone else to do it for you either as you need to show your own passport + Tourist Visa.

If you want to exchange your pass early the next morning I would recommend that you go to the Tokyo JR-CENTRAL Ticket Office as they open at 7.30 in the morning.

Here's a list of all the stations where you can exchange your Voucher.

If you have any more questions let me know!

Expert button 2

Order your Japan Rail Pass Online

Starting from $257.00 for 7 days of unlimited Japan Rail travel

Please note: we are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms.