questions & answers: using the japan rail pass

forgotten tickets!

Forgotten tickets!

Dear Sir or Madam,

I would like to know if I can use a copy of the original JR ticket sent to me by FAX to my hotel in Chicago. My wife and I we forgot our original tickets at home. We have a copy of the invoice and of the two tickets.

We will be arriving at Narita airport on Monday 10/29/12 at 2:50 PM and plan to board JR train to Kyoto right after we arrive.

Please advise and thank you so much for your help.

Best Regards,
Phat Dao


Dear Mr Dao,

I'm very sorry to tell you, but no, JR will not accept faxes or copies of invoices and JR Passes as they require the full, original JR Pass Exchange Order coupons to issue your full JR Pass. JR are very strict on this matter, and so I'm afraid you will not be able to use your copies.

I recommend you ask a family member or friend to forward them onto a hotel or place of residence in Japan - this may mean that you will not be able to travel to Kyoto immediately using the rail pass however :(.

As another suggestion, you may be able to purchase a JR Pass from a local agent in Chicago before you go. Here's a list of JR agencies in North America for you to look into. If you do decide this, we can always issue a refund for unused JR Pass Exchange Orders once they are returned to us. Please contact for more information on our returns procedure if you'd like to go down this route.

I'm so sorry to be the bearer of such news, but hope you still manage to have a great time in Japan!

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