questions & answers: using the japan rail pass

canceling jr rail pass

Canceling JR Rail Pass

My parents recently ordered and paid for two, 7-day Japan Rail Passes. However, it looks as if they might not be able to come to Japan. Is there a way to get a refund for the Pass?


Hi there,

If your parents do not use their JR Pass they can return their unused Exchange Order to us for a refund up to 1 year from the date of purchase.

Please contact our team at for more information. You can learn more about our refunds process online.

Hope this helps!


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