questions & answers: using the japan rail pass

can i exchange my jrpass with a jr east pass?

Can I exchange my JRPass with a JR East Pass?

I just processed my Exchange Order for a 7 days JRPass and after I found on another site that there is another type of pass which is more suitable for me, the JR East Pass for 5 days. Is it possible to exchange it now?


Hi there,

I'm afraid once your rail pass is processed and converted into a Japan Rail Pass you are unable to refund it or convert it to another rail pass.

If you have not converted it (eg - you still have your full exchange order), we will be happy to refund it as per our terms and conditions.

Hope this helps!

Expert button 2

Order your Japan Rail Pass Online

Starting from $257.00 for 7 days of unlimited Japan Rail travel

Please note: we are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms.