questions & answers: using the japan rail pass

bought tickets too early !!

Bought tickets too early !!

I will be going to Japan on 6/20 to Tokyo, Hokkaido, Fukuoka and coming back to Tokyo.
I bought tickets(exchange order) from this site dated on 2/29 and it said that i have to exchange for Japan rail Pass within 3 months from date the Order was issued. My exchange order will be expired within 10 days.
I live in Hawaii and there aren't anywhere I can exchange the order. What should I do? Do I return and get new one?
I really need your help.

Please advise,

Thank you very much for your help.



Hi Akimi,

Yes, the best option here would be the return your current XO and order a new JR Pass.

Please contact us at to get the process started (don't forget to include your order number).

Thank you,

Expert button 2

Hi, Daniel San,

Thank you for your help.
I will contact.



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