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Urgent: Delivery Upgrade Question.

Andy
Andy
almost 5 years ago
3 responses

Hi, I just ordered three 7-days JR passes from you guys. I am having it delivered to GuangZhou China. My flight is leaving on the 21st 8:30AM. Is there enough time for the JR pass to arrive at my office? I read on your website, it says it takes 3 days for the JR pass to be delivered to China. However, I am worried there is not enough time for me to receive the voucher. Is there anyway that you upgrade the delivery method? I am willing to pay for extra for the upgraded delivery. Thank you. My order number is #192385.

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Daniel-san
12232 posts
almost 5 years ago
Expert button 2

Hi there,

We are unable to help answer personal order related question here on the forums due to privacy concerns.
I checked shipping times and under normal conditions you should receive the pass on time.

I would recommend contacting the sales team directly via our direct contact form or mail to support@jrpass.com in order to see if we can speedup the process for you.

Have a good journey,
Daniel

Andy
Andy
3 posts
almost 5 years ago

Hi Daniel,

I have already emailed support@jrpass.com requesting an expressed service. However, I have not yet received any reply from them. Is it possible for you to follow up with them for me? I am really worried right now. Thank you.

There is a time difference between China and US, so I am worried the time difference here may be an issue. It would be great if you can follow up for me! Thank you very much Daniel!

Andy

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mari
1951 posts
almost 5 years ago
Expert button 2

Hi Andy,

Thank you for your order!

I can confirm that your order has an ETA of Febuary the 18th, so I think this will give you enough time before you leave for Japan. When we dispatch your order (within the next 5 hours) you will also receive full tracking information so you can check on the progress of your order.

I hope this helps!

Andy
Andy
3 posts
almost 5 years ago

Hi Mari,

Thank you for your help! You guys are the best. I will definitely recommend you guys to my friends who will be visiting japan!

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mari
1951 posts
almost 5 years ago
Expert button 2

No problem Andy and thanks again for your order!


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