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hank
hank
about 8 years ago
2 responses

can I get a refund if I have to cancel my trip to Japan?

avatar
Daniel-san
18835 posts
about 8 years ago
Expert

Hi there,

Yes, we offer refunds on any unused JR Pass within 1 year after purchase.

Please contact us via [email protected] with your order number if you wish to start the refund process.

Thank you!
Daniel

hank
hank
2 posts
about 8 years ago

Thank you for your timely response. Last question. My granddaughter is currently going to school in Japan and has a temporary student visa, if I purchase a 7 day pass for her will she be able to validate it since she will not have a tourist visa /stamp when I arrive ?

avatar
Daniel-san
18835 posts
about 8 years ago
Expert

Hi there,

Please be advised that the JR Pass can only be used by those who enter Japan under a tourist visa. Your granddaughter will NOT be able to use a JR Pass if she is in Japan under a tourist visa.


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