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Cancellation of Tickets
almost 4 years ago
1 response

We have purchased two tickets and due to a medical emergency need to cancel them and reschedule later in the
year. We will not be able to use them within the time frame from original purchase. Please advise if there is
a cancellation charge and if so the amount.

12232 posts
almost 4 years ago
Expert button 2

Hi there!

I am very sorry to hear about this!

In order to make return an unused JR Pass please contact us directly at
So we can get the refund process started.

A JR Pass can be returned unused up to 1 year after purchase, we offer a 85% refund on any unused JR Pass.

All the best and I hope that you will be able to make your visit to Japan later in the year!

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