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The contents of the delivered Fed-Ex envelope

Void
Void
over 4 years ago
3 responses

Hello, I would like to know what's included in the envelopes that you send to buyers of the JR pass and how does the pass itself look like, it is a plastic card or a sheet of paper?. Are there any special markings on the envelope? Is the invoice included in the envelope?
Best regards

Void
Void
3 posts
over 4 years ago

Oh, and do you send it in a "FEDEX ENVELOPE" or "FEDEX PAK"?

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Daniel-san
12232 posts
over 4 years ago
Expert button 2

Hi there,

All passes are shipping using Fedex envelope's and a signature is required upon delivery. We recently had an other customer posting her just delivered JR Pass on our facebook page. I think that really displays the envelope contents well.

In short you will receive the JR Voucher (paper), a short guide (including a map) on how to activate the pass at some of the major station and an invoice.

I hope this helps,
Daniel

Void
Void
3 posts
over 4 years ago

Daniel, thanks for the prompt reply!
The country I currently reside it has complicated customs rules for international shipping, as anything priced above 200 or 300 euro has a high chance of being seized by customs, delaying the reception date, and don't even get me started on taxation.
What I wanted to ask you is, has any customer reported any complications involving national customs and is there an option not to include the invoice?

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Daniel-san
12232 posts
over 4 years ago
Expert button 2

Hi Void,

Sorry to hear about the strict customs. I am not aware of issues happening like this but than again our sales team knows more about issues like this than I do.
I would ask you contact us directly at support@jrpass.com. Here we can give you a more personal answer and make adjustments if you wish.

I am sure we can find best way to get the pass to you!
-Daniel


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