Back to General Japan Travel

Refund unused JR Pass vouchers in Japan?

ichi
ichi
almost 6 years ago
5 responses

We traveled to Japan, but due to a medical emergency at the start of our trip, we won't be using our JR vouchers that we brought with us. How do I go about getting a refund of these unused vouchers here in Japan? We're currently in Tokyo.

Thanks,
Ichi

Af705d2483ca769d2753af956a5d149b?s=50&d=mm
mari
1951 posts
almost 6 years ago
Expert button 2

Hi Ichi,

You can visit any of these JR ticket offices and refund your unused Japan Rail Pass Exchange Order.

As you are in Tokyo, visiting the Exchange Counter or Ticket Office at Tokyo station will be your easiest course of action.

Hope this helps!

ichi
ichi
5 posts
almost 6 years ago

I went to the Tokyo station and asked for a refund. But they said I had to mail those back to the company that I ordered them from. If that's the procedure, where do I mail those back to?
Thanks,
Ichi

Af705d2483ca769d2753af956a5d149b?s=50&d=mm
mari
1951 posts
almost 6 years ago
Expert button 2

Hi Ichi - that's very strange. There are normally 2 procedures for refund:

  1. refund at the JR ticket office in Japan
  2. refund by returning to the issuing agency

If you are having trouble refunding it in Japan (which seems unusual - perhaps you could try again?), then you can always return it to us for a refund within 1 year of the date of purchase provided they were purchased at jrpass.com. Please contact support@jrpass.com with your original jrpass.com order number for full information on our refund procedure.

Hope this helps!

ichi
ichi
5 posts
over 5 years ago

You were right about trying again. I was able to get a refund, minus a10% refund charge, at the Kagoshima station. So, yes, it is strange to me as well why I had a problem at Tokyo station.

Thank you,
Ichi

Af705d2483ca769d2753af956a5d149b?s=50&d=mm
mari
1951 posts
over 5 years ago
Expert button 2

Hi Ichi,

That's great, glad you managed it!


Looking for more information? Search the forum

Instant Quote

Starting from $259.00 for 7 days of unlimited Japan Rail travel

Can’t find the answer?

Learn from over 10903 questions about the Japan Rail Pass, or ask our Japan Rail travel experts

Ask Question

Get pocket Wifi in Japan

Get pocket Wifi in Japan

Visit us on Facebook

Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.


Order your JRPass Now!

We have special prices for children and great first class options. See all tickets.
Or see our range of Regional Passes