Hi there,
I was wondering how I can get a refund due to the fact that I won't be able to receive it before my flight takes off.
What are the exact procedures step by step.
Hi there,
I was wondering how I can get a refund due to the fact that I won't be able to receive it before my flight takes off.
What are the exact procedures step by step.
Hi there,
Please contact our support team via [email protected] if you ordered using www.jrpass.com.
Otherwise please contact your point of sale.
Kind regards,
Daniel
I actually have emailed support and no response back. How long does it take for them to respond back?
Hi again,
It depends on how busy it is and how complicated your question it is. Generally we answer within 1 business day but this can be a bit longer depending on circumstances.
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