questions & answers: general japan travel

how do i get a refund?

how do I get a refund?

Hi there,

I was wondering how I can get a refund due to the fact that I won't be able to receive it before my flight takes off.
What are the exact procedures step by step.

Jfang19
Jfang19

Hi there,

Please contact our support team via support@jrpass.com if you ordered using www.jrpass.com.

Otherwise please contact your point of sale.

Kind regards,
Daniel

72a8815842aa5db137c135807bd6bb11?s=50&d=mm
Daniel-san
Expert button 2

I actually have emailed support and no response back. How long does it take for them to respond back?

Jfang19
Jfang19

Hi again,

It depends on how busy it is and how complicated your question it is. Generally we answer within 1 business day but this can be a bit longer depending on circumstances.

72a8815842aa5db137c135807bd6bb11?s=50&d=mm
Daniel-san
Expert button 2

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