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how do I get a refund?

Jfang19
Jfang19
11 months ago
2 responses

Hi there,

I was wondering how I can get a refund due to the fact that I won't be able to receive it before my flight takes off.
What are the exact procedures step by step.

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Daniel-san
12595 posts
11 months ago
Expert button 2

Hi there,

Please contact our support team via support@jrpass.com if you ordered using www.jrpass.com.

Otherwise please contact your point of sale.

Kind regards,
Daniel

Jfang19
Jfang19
2 posts
11 months ago

I actually have emailed support and no response back. How long does it take for them to respond back?

72a8815842aa5db137c135807bd6bb11?s=50&d=mm
Daniel-san
12595 posts
11 months ago
Expert button 2

Hi again,

It depends on how busy it is and how complicated your question it is. Generally we answer within 1 business day but this can be a bit longer depending on circumstances.


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