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Departure from my country before pass arrive

over 1 year ago
1 response

I bought a jrpass on April 29th. Since I read website provided a 3 days delivery time I thought it would be fine, but I just received a notification stating my ticket will arrive on Monday May 9th, but I'm departing from Peru on May 7th. I'm worried because I won't be able to receive nor use my pass if it arrives so late.
In case nothing can be done is it possible to cancel my ticket and ask for a reimbursement?

12228 posts
over 1 year ago
Expert button 2

Hi there,

Please contact our support team via with your order number and we will resolve this in the best way possible.

Kind regards,

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