over 5 years ago
2 responses

I booked the JR Pass an hour ago, and was supposed to get the confirmation mail in few minutes as the post says. The mail hasn't arrived yet, is this normal?

1951 posts
over 5 years ago
Expert button 2

Hi there!

Sometimes confirmation emails can be filtered by your email software, so it's always worth checking your spam folder. If you placed your order and would like to check your status please email with your order number, or the email address you used to place your order.

Hope this helps!

2 posts
over 5 years ago

Thank you, Mari, my life saver!

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