questions & answers: using the japan rail pass

wrong choice of jr pass delivery method

Wrong Choice of JR Pass Delivery Method

Hello,

I made a terrible mistake while ordering the pass and now I am worried that we'll not get them in time for our trip:

I didn't select the 'Special One Day Delivery' (UK Royal Mail) by mistake.

Initially, I did check the correct delivery method, but after I went back to correct the misspelled name, the choice automatically reverted to a 3-working day 'Standard Recorded Delivery', which I neglected to notice.

We are flying to Japan in 3-days.

Is there a way to correct this in time?

Thank you

neznamja
neznamja

Hello there,

I am sorry to hear about this,

It completely depends on whether the pass has been shipped out already.

If you have not done so, please contact us at support@jrpass.com with your order number and we will see what can be done.

Hope to hear from you,
Daniel

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Daniel-san
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