questions & answers: using the japan rail pass

urgent! just made online purchase of 7 day pass - may not receive it in time!

Urgent! Just made online purchase of 7 day pass - may not receive it in time!

Hello - I am wondering if there is anyway to intercept our order so that I may pick up our passes here in Vancouver rather than waiting for them to be delivered... We are flying to Japan in 2 days! What can we do?

Acs
Acs

Hi there,

I am sorry to hear that you are still waiting for the package to arrive.

Unfortunately I can't help you directly with order related questions on the forum. I would ask you to contact us directly using support@jrpass.com or the contact forum and we will see what can be done.

Shipping to Canada is very speedy in general though and I think that you will receive your package in time if you play in two days.

All the best,
Daniel

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Daniel-san
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