questions & answers: using the japan rail pass

urgent- dispatching the jr pass

Urgent- Dispatching the JR pass

Hi there,

I am flying out to Japan on the 16th, I've already ordered the JR pass but have not received an email notifying that it has been dispatched. I'm worried that I'm not going to receive it in time.

Could you please check to see it has been dispatched? What can I do?
I

Many thanks

Sonia

Sonianmirza
Sonianmirza

16th of July*

Sonianmirza
Sonianmirza

Hi there,

Orders are dispatched on Monday from our sales office in the UK. It is only the start of the day there and you will receive the confirmation today.

Please contact us via support@jrpass.com with your order number or if you don't have one already with your e-mail address you used during the order and we can check it for you.

Thank you!
Daniel

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Daniel-san
Expert_button_2

Many thanks Daniel!

Regards

Sonia

Sonianmirza
Sonianmirza

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