questions & answers: using the japan rail pass

upgrade to green pass

Upgrade to Green Pass

When placing my order, I mistakenly ordered standard passes, rather than the Green passes.

Please advise how I can upgrade our passes to Green.

Thanks.

kensh24
kensh24

Hi there,

Please contact us as soon as possible at support@jrpass.com with the order number and we will try to change the order.

Thank you!

72a8815842aa5db137c135807bd6bb11?s=50&d=mm
Daniel-san
Expert_button_2

Daniel,

I emailed support@jrpass.com 3 days ago, and have not yet received a reply - hence the reason I posted my request online.

My order number is #587803.

Thanks, KenH

kensh24
kensh24

Hi KenH,

You should have gotten a replay by now. I'll forward your request to our sales team.

Will keep you updated!
Daniel

72a8815842aa5db137c135807bd6bb11?s=50&d=mm
Daniel-san
Expert_button_2

Hi KenH,

Just got word that the request has been picked up!
-Daniel

72a8815842aa5db137c135807bd6bb11?s=50&d=mm
Daniel-san
Expert_button_2

Order your Japan Rail Pass Online

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