When placing my order, I mistakenly ordered standard passes, rather than the Green passes.
Please advise how I can upgrade our passes to Green.
Thanks.
When placing my order, I mistakenly ordered standard passes, rather than the Green passes.
Please advise how I can upgrade our passes to Green.
Thanks.
Hi there,
Please contact us as soon as possible at [email protected] with the order number and we will try to change the order.
Thank you!
Daniel,
I emailed [email protected] 3 days ago, and have not yet received a reply - hence the reason I posted my request online.
My order number is #587803.
Thanks, KenH
Hi KenH,
You should have gotten a replay by now. I'll forward your request to our sales team.
Will keep you updated!
Daniel
Hi KenH,
Just got word that the request has been picked up!
-Daniel
Learn from over 17441 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask QuestionGet inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes