questions & answers: using the japan rail pass

return of jr pass

return of jr pass

Unfortunately, I will no longer be able to use my JR Pass; however, I still have the exchange order and have not yet activated the pass. I am living in the United States. How can I get a refund for my pass (I understand that there will be a 10% deduction)?


Hi Megumi,

Please contact our customer service team at quoting your order number and they will be happy to give you instructions on our returns process.

Hope this helps!


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