questions & answers: using the japan rail pass

regarding purchase of jr pass via visa/mastercard

Regarding Purchase of JR Pass via VISA/MASTERCARD

I apparently tried paying by either VISA or MASTERCARD from a credit card issued by a bank in Singapore (POSB), but I received an error saying it was rejected. I tried a few more times and I still get the same response. I previously bought a return ticket flight from an airline website online and it worked. Just curious to know the reason why. I'll be in Japan from 23 Aug till 6 Sep. Thanks!

ben143
ben143

Hi there!

Sorry to hear about this! Unforunately I don't have access to the order system here at the forum.

Please contact our sales team directly at support@jrpass.com with your order information and we can follow this up for you.

It may also be a good idea to give your bank a call, my credit card company can always tell me what happened, yours might too.

Hope this helps!
Daniel

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Daniel-san
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