questions & answers: using the japan rail pass

refund

Refund

Hi,
I I don't activate my JRPass and leave Japan, is it possible to refund the payment?
Thank you

Viacheslav
Viacheslav

Hi there,

Yes that is possible, although I would recommend doing so in Japan. This because the refund fee is lower.

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Daniel-san
Expert_button_2

Thank you, Daniel-san
But can you explain the process more exactly - where, when and what is needed.
My actions:
1.
2.
3.

Viacheslav
Viacheslav

Hi there,

If you want to start the refund process after you return from Japan. Contact us at support@jrpass.com with the order number and we will start the refund process.

In Japan, go to any of the exchange station and ask for a refund instead of activating the JR Pass.

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Daniel-san
Expert_button_2

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