questions & answers: using the japan rail pass

no tracking number

No tracking number

I just purchased a 2 week pass and I didn't see a tracking number in my confirmation e-mail. Where would I find that?


Hi there,

Tracking numbers are displayed on top of your dispatch e-mail, note that we only send out the number when your order has been posted. This can take up to one business day.

If you did not receive confirmation, please contact our support team via

Hope this helps,


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