questions & answers: using the japan rail pass

no email confirmation for a long time!

No email confirmation for a long time!

Hi there

I am just very concerned as I paid for my JR Pass, got my order number but no confirmation email. Its been nearly 12 hours. I just want to be sure i got my tracking number from Fedax and i will be receiving it by next week tops.

Aldaias
Aldaias

Hi there,

You should have received it by now. Please contact us via support@jrpass.com if you have not already.

Don't forget to include the order number.

Thank you!
Daniel

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Daniel-san
Expert_button_2

Thank you so much. Silly me to have sent you a wrong email address :(.

I panicked over my own stupidity for too long!

Aldaias
Aldaias

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