questions & answers: using the japan rail pass

no confirmation e-mail or payment information

No confirmation e-mail or payment information

Hi,

I have just placed an order for two 7-day JP rail passes on this website. However, after entering my billing address and clicking "next" I was just forwarded to the JP rail pass main page without being asked to select the payment method or to enter any payment information. I also did not receive any confirmation e-mail on my order.

Does anyone know whether my order has been successfully placed or if there was an error in the ordering process?

Thanks a lot.

Best,
Patrick

Kuschtino
Kuschtino

Hi Patrick,

Sorry about that!
Some maintenance is going on for the website and there may have been a hiccup.

I would kindly ask you to try and and fill in the order form again, if you find the same problem please contact us directly here or email us at support@jrpass.com so we can help you to finish the order by email.

Once again sorry for the extra work, hope we can resolve this quickly!
-Daniel

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Daniel-san
Expert_button_2

Hi Daniel-san

Thanks a lot for your fast answer. I have gone through the ordering process again and now it seems to have worked - I have received confirmation via e-mail including all payment details.

Thanks again for your help.

Best,
Patrick

Kuschtino
Kuschtino

Hi.
The same happened to me on last September 3rd. I have no confirmation of the transation, but the payment has been done. What can I do ?
Thanks

kingastar
kingastar

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