questions & answers: using the japan rail pass

need passports to buy 10+ jr passes?

Need passports to buy 10+ JR Passes?

Hi,

I will travel to Japan with many of my family members.

In total, I would need to buy 15+ JR Passes.

Do we need to send all our passport details (scanned) to the company that sells these passes?

Thank you.

hwijaya
hwijaya

Hi there,

In most cases there is no need to send a scanned copy of your passport.

You can place an order online here and we will only ask for extra documents in case there is a concern about eligibility.

Hope this helps,
Daniel

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Daniel-san
Expert_button_2

Hi Daniel,

Thank you.

I actually was about to try placing an order. One of the staffs from jrpass.com inform me this "Please note that above 10 passes, we require passport verification. Could you kindly also send us all the passengers passport copies?"

I feel a bit uncomfortable having to send all my family members passports.

Just to confirm. Do we need a passport to order the passes?

Cheers.

hwijaya
hwijaya

Hi again!

I certainly understand your unease!

It's best to contact us directly by e-mail via support@jrpass.com and we can help you much better than via the forum.

Hope to hear from you!
-Daniel

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Daniel-san
Expert_button_2

Hi Daniel,

Actually I did.

One of your colleagues told me that information.

My support ticket id is 21826.

Thank you.

hwijaya
hwijaya

Hi Again!

Good to hear it, I am sure that you will receive a follow up quickly!

Sorry for the extra trouble, sometimes JR asks us for extra verification.

Thank you for contacting us!
Daniel

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Daniel-san
Expert_button_2

Dear Hwijaya,

Thank you for your enquiry, this is Ayako from JRPASS.com customer support. I can confirm that we don't require passports scans. Please can you forward me your support email at support@jrpass.com and I will investigate personally.

Thank you!

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ayako

Dear Ayako,

Thank you. I have forwarded the email.

Cheers.

hwijaya
hwijaya

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