questions & answers: using the japan rail pass

name order

Name order

Hi,
I have recently purchased my jr pass for my Japan trip coming April. However, I noticed that for the first name and last name field. There is a slight difference for Chinese name. As my last name(family name) which is Ong and my first name (given name) which is Wei An. So the jr ticket order come as Wei An Ong and my passport is Ong Wei An. My enquiry is whether will the ticket still be counted as valid or invalid as the name order is different from my passport.

OngWeiAn
OngWeiAn

Hi there,

Please contact us with your order# at support@jrpass.com and our team will verify whether the JR Pass can be used like this. We will also help you, if additional steps are required.

Thank you!
Daniel

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Daniel-san
Expert_button_2

Hi Daniel,

I'm didint buy this via jr pass.com this time round as my parents brought it under jtb in our country. I'm only trying my luck to see if there is any kind soul would be able to clear my doubts but if this service is only meant for consumer on jr pass.com then I'm truly sorry for all this inconvenient cause. But I would still appreciate if there is any valuable feedback regarding my issue and I would truly like to seek profesional advice on this.

Regards
Wei An

OngWeiAn
OngWeiAn

Hi Wei An,

While I can not be sure 100% what the JR Staff will tell you. Generally the JR exchange process is not as strict, as say an airline might be. So I think its okay, however it would not hurt to double check with JTB if possible.

All the best,
Daniel

72a8815842aa5db137c135807bd6bb11?s=50&d=mm
Daniel-san
Expert_button_2

Hi Daniel,

I truly appreciate the prompt reply and assistance that you have provided me even thought I'm not jr pass.com consumer yet. Which I will definaltely try if I were to travel to Japan again. I have contacted with the JTB but they told me it is alright. However I was still slightly concern as I read it from this website saying that it has to match. Based on your judgement on jrpass expert, do you think the name order on Chinese name affect the procedure!

Warmest regards,
Wei An

OngWeiAn
OngWeiAn

Hi Wei An,

I think it will be okay too, just can't give a 100% guarantee :)

72a8815842aa5db137c135807bd6bb11?s=50&d=mm
Daniel-san
Expert_button_2

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