questions & answers: using the japan rail pass

name on exchange order is spelled correctly but in wrong order

Name on exchange order is spelled correctly but in wrong order

Would like to know whether will it pose a problem if my name on the exchange order is Augustus Tan Tze Ming while in my ID card and passport my name is Tan Tze Ming Augustus? Do I need to ask for reissue? Please advice . Thank you

augustustan
augustustan

Hi there,

Unfortunately I can't answer this directly on the forum. Please contact our support team via support@jrpass.com and we will check if any changed are required. Please include the order number.

Hope to hear from you,
Daniel

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Daniel-san
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