questions & answers: using the japan rail pass

lost jr pass exchange voucher

Lost JR Pass Exchange Voucher

I am currently in Japan right now and just realized that I had left my JR Pass Exchange Vouchers back in my country. Is there a guantantee to get a refund for my JR Pass Exchange Vouchers while I get a new set online? Please let me know when I can receive my refund. Thanks a lot for helping.


Hi there,

Please contact us via with your order number and we will be happy to assist you!

Thank you!


Order your Japan Rail Pass Online

Starting from $279.00 for 7 days of unlimited Japan Rail travel

Please note: we are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms.