questions & answers: using the japan rail pass

lost exchange voucher

Lost exchange voucher

Dear JR pass,

I arrived yesterday in Tokyo and discovered that I have lost my JR pass exchange vouchers (1 for 3 weeks and 1 for 1 week). As I understand from previous posts it is possible to get new ones delivers in Japan an get a refund for the old ones once they expire. Therefore I was hoping I can order these a.s.a.p. and was wondering what the (quickest) delivery time of the JR passes could be in Japan.

Kind regards,
Bram Davids

Bram Davids
Bram Davids

Dear Bram Davids,

I am very sorry to hear about the lost exchange voucher.

Please contact us via support@jrpass.com with your order number and we will see what can be done!

Best Wishes,
Daniel

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Daniel-san
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