questions & answers: using the japan rail pass

i've lost a flight to tokyo. what about the validity of the jr pass?

I've lost a flight to Tokyo. What about the validity of the JR Pass?

I have a question for you, I'm very concerned because I've lost a flight to Tokyo yesterday I purchased two Japan Rail Passes 18th July (and a Pocket Ninja WiFi too). I will reschedule my flight to tokyo (from October 6th to October 16th)

Is it valid yet? Or I need to purchase another one? :(
Thanks for your prompt reply.


Hi there,

A JR Pass can be exchanged up to 3 months after purchase. Please check if this falls within your travel window. Otherwise contact our support team ASAP to get a new JR Pass.

For the Ninja Wifi, please contact ninjawifi via to get the dates changed.

Thank you,


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