questions & answers: using the japan rail pass

incorrect name on the exchange voucher

Incorrect name on the Exchange Voucher


I have bought 3 Japan Rail Green Passes and realized that one of the names of our passengers is incorrect on the Exchange Voucher.

I have sent in my question and order number to (this morning) and still awaiting a response.

How can we go about correcting this error as quickly as possible?

Hope to hear from you soon.


Hello there,

No worries - you have done the correct thing by contacting us at, our sales office is located in London and it is still early there. I am sure that you will receive a replay within hours.

Thank you!


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