questions & answers: using the japan rail pass

having a problem purchasing the pass

Having a problem purchasing the pass

Hi!! I'm from Argentina and I'm trying to purchase the jr pass for 21 days but I get an error when I submit my credit card information. I get this message:

"The Authorisation has been declined by the bank. Please try a different card."

I don't have another credit card, what should / can I do?

THanks!

raulblanco
raulblanco

Hi there!

An error like that can have different reasons, you may have typed the card information incorrectly or the bank is blocking the transaction.

Please make sure that there are enough funds available and try again, if the problem persists contact us directly at support@jrpass.com and we will see what we can do for you.

You could also contact your bank and ask them for reason.

I hope this helps!
Daniel

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Daniel-san
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