questions & answers: using the japan rail pass

confirmation of purchase

confirmation of purchase

I just purchased 2 rail passes today. Will I be getting a confirmation of purchase sent to my email? If this is not your common practice, could you please email a confirmation to me? Thank you.

jnohilo@hawaii.rr.com
jnohilo@hawaii.rr.com

Hi there,

We ship out JR Passes at weekdays, you will receive the confirmations this Monday once the JR Pass ships out.

Thank you!
Daniel

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Daniel-san
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It is almost Tuesday and I have not heard from your company. Can you check to see what happened to my purchase of 2 14 day passes, starting on October 19? I am very worried: Joan Okubo, 1048 Laulima way, Hilo, HI 96720.
Thank you for your help.

jnohilo@hawaii.rr.com
jnohilo@hawaii.rr.com

Just checked with credit card company and the charge from my purchase never went through. I am starting over again. if there is some confusion: please do not charge me twice --I only want two (total) JR passes.
thank you.
Joan

jnohilo@hawaii.rr.com
jnohilo@hawaii.rr.com

Hi Joan,

Starting the order again is for the best. If you do find a double charge or receive multiple orders, then please contact our sales team directly via support@jrpass.com and we will help you directly.

Thank you for ordering with us,
Daniel

72a8815842aa5db137c135807bd6bb11?s=50&d=mm
Daniel-san
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Order your Japan Rail Pass Online

Starting from $254.00 for 7 days of unlimited Japan Rail travel

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