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tasta
tasta
over 9 years ago
10 responses

My husband and I were planning a trip to Japan from 18.9.2014, and we've already received our 3-week JR passes. But two days ago my husband was hospitalized and in two weeks he will have surgery, so our trip must be postponed or cancelled. How can I change expiring dates for my passes or they must be deleted?
And if I'll come to Japan with my son on the same dates can I change name on my husband's pass to the name of my son?
Tnank you

avatar
Daniel-san
18835 posts
over 9 years ago
Expert

Hi there,

I am very sorry to hear about this!

We can either offer you a refund or see if you may adjust the JR Pass.

Please contact us directly at [email protected], so we can assist you in a more private manner.

-Daniel


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