Order Your JRPass
sean1234
sean1234
over 8 years ago
1 response

I have just bought a pass but need it to be canceled straight away or least change the delivery address because the delivery address that I have used is invalid. I can't seem to find any contact number on the website. I have already sent an email to them asking to do a cancellation but yet to receive a reply. I'm just afraid that the transaction would go through before they see my emails. Is it possible to do a cancelation? If so how do I do it since I can't receive the pass from the delivery address to resent and request for refund

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Daniel-san
18835 posts
over 8 years ago
Expert

Hi there,

Please note that we can't individual process order related questions over the forums. Please contact us using [email protected] with your order number or address information and your request.

We'll get back to you quickly by e-mail.

Thank you!
Daniel


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