questions & answers: using the japan rail pass



I have just bought a pass but need it to be canceled straight away or least change the delivery address because the delivery address that I have used is invalid. I can't seem to find any contact number on the website. I have already sent an email to them asking to do a cancellation but yet to receive a reply. I'm just afraid that the transaction would go through before they see my emails. Is it possible to do a cancelation? If so how do I do it since I can't receive the pass from the delivery address to resent and request for refund


Hi there,

Please note that we can't individual process order related questions over the forums. Please contact us using with your order number or address information and your request.

We'll get back to you quickly by e-mail.

Thank you!


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