questions & answers: using the japan rail pass

can i exchange my 14 days passes for 7 days passes?

Can I exchange my 14 days passes for 7 days passes?

Hi,

I have ordered two 14 days passes starting on 1 September. I have noticed I can easily go to Okinawa now and would like to change them to 7 days passes and hopefully get a refund for the remainder.

Is this possible? If so how would I go about asking for a refund?

Thank you

Giuseppe

giuseppe_morale
giuseppe_morale

Hi Giuseppe,

It is possible to get a refund, though a refund fee may apply.

Please contact us directly at support@jrpass.com with the order number and your request.

Hope to hear from you,
Daniel

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Daniel-san
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