questions & answers: using the japan rail pass

arrival at narita

Arrival at Narita

We have bought Japan Rail Passes. Can you please tell us exactly what to do when we arrive at Narita Airport? We plan to use our pass all the time, and are going to the Chuoku, Tokyo Station/Nihonbashi, Tokyo.

Thank you.


Hi Terry,

When you arrive at Narita Airport, go trough immigration, luggage collection and customs first. After you clear customs you will arrive in the main hall. From here take the escalator down to train departures. Here you will find the JR East Travel Service Center, go inside and show your voucher plus Passport. The staff will confirm the information and give you the JRPass, if you like you can make your first train reservations too!

Once you have the pass, make reservations for the Narita Express to Tokyo station, transfer here to the JR Sobu line at get out at Shin-Nihombashi.

Hope this helps!


Order your Japan Rail Pass Online

Starting from $279.00 for 7 days of unlimited Japan Rail travel

Please note: we are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms.