questions & answers: itinerary check

urgent: delivery upgrade question.

Urgent: Delivery Upgrade Question.

Hi, I just ordered three 7-days JR passes from you guys. I am having it delivered to GuangZhou China. My flight is leaving on the 21st 8:30AM. Is there enough time for the JR pass to arrive at my office? I read on your website, it says it takes 3 days for the JR pass to be delivered to China. However, I am worried there is not enough time for me to receive the voucher. Is there anyway that you upgrade the delivery method? I am willing to pay for extra for the upgraded delivery. Thank you. My order number is #192385.

Andy
Andy

Hi there,

We are unable to help answer personal order related question here on the forums due to privacy concerns.
I checked shipping times and under normal conditions you should receive the pass on time.

I would recommend contacting the sales team directly via our direct contact form or mail to support@jrpass.com in order to see if we can speedup the process for you.

Have a good journey,
Daniel

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Daniel-san
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Hi Daniel,

I have already emailed support@jrpass.com requesting an expressed service. However, I have not yet received any reply from them. Is it possible for you to follow up with them for me? I am really worried right now. Thank you.

There is a time difference between China and US, so I am worried the time difference here may be an issue. It would be great if you can follow up for me! Thank you very much Daniel!

Andy

Andy
Andy

Hi Andy,

Thank you for your order!

I can confirm that your order has an ETA of Febuary the 18th, so I think this will give you enough time before you leave for Japan. When we dispatch your order (within the next 5 hours) you will also receive full tracking information so you can check on the progress of your order.

I hope this helps!

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mari
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Hi Mari,

Thank you for your help! You guys are the best. I will definitely recommend you guys to my friends who will be visiting japan!

Andy
Andy

No problem Andy and thanks again for your order!

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mari
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