questions & answers: itinerary check

refund

refund

can I get a refund if I have to cancel my trip to Japan?

hank
hank

Hi there,

Yes, we offer refunds on any unused JR Pass within 1 year after purchase.

Please contact us via support@jrpass.com with your order number if you wish to start the refund process.

Thank you!
Daniel

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Daniel-san
Expert_button_2

Thank you for your timely response. Last question. My granddaughter is currently going to school in Japan and has a temporary student visa, if I purchase a 7 day pass for her will she be able to validate it since she will not have a tourist visa /stamp when I arrive ?

hank
hank

Hi there,

Please be advised that the JR Pass can only be used by those who enter Japan under a tourist visa. Your granddaughter will NOT be able to use a JR Pass if she is in Japan under a tourist visa.

72a8815842aa5db137c135807bd6bb11?s=50&d=mm
Daniel-san
Expert_button_2

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