questions & answers: general japan travel

the contents of the delivered fed-ex envelope

The contents of the delivered Fed-Ex envelope

Hello, I would like to know what's included in the envelopes that you send to buyers of the JR pass and how does the pass itself look like, it is a plastic card or a sheet of paper?. Are there any special markings on the envelope? Is the invoice included in the envelope?
Best regards

Void
Void

Oh, and do you send it in a "FEDEX ENVELOPE" or "FEDEX PAK"?

Void
Void

Hi there,

All passes are shipping using Fedex envelope's and a signature is required upon delivery. We recently had an other customer posting her just delivered JR Pass on our facebook page. I think that really displays the envelope contents well.

In short you will receive the JR Voucher (paper), a short guide (including a map) on how to activate the pass at some of the major station and an invoice.

I hope this helps,
Daniel

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Daniel-san
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Daniel, thanks for the prompt reply!
The country I currently reside it has complicated customs rules for international shipping, as anything priced above 200 or 300 euro has a high chance of being seized by customs, delaying the reception date, and don't even get me started on taxation.
What I wanted to ask you is, has any customer reported any complications involving national customs and is there an option not to include the invoice?

Void
Void

Hi Void,

Sorry to hear about the strict customs. I am not aware of issues happening like this but than again our sales team knows more about issues like this than I do.
I would ask you contact us directly at support@jrpass.com. Here we can give you a more personal answer and make adjustments if you wish.

I am sure we can find best way to get the pass to you!
-Daniel

72a8815842aa5db137c135807bd6bb11?s=50&d=mm
Daniel-san
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