Order Your JRPass
Back to General Japan Travel

made a stupid mistake

Mantas
Mantas
almost 9 years ago
2 responses

Hello,
I am wondering what to do.
I have bought the pass 4 days ago from Lithuania however I still haven't received it yet and also I am leaving to Japan tomorrow. I haven't received anything from FedEx therefore I have no Idea what to do. My options that I am aware of: changing the destination of the letter to Japan , or canceling the current order and buying one again, if that is wise. If the latter is possible who I should contact to?I will start my travel in Japan from 4th of June.

Thank you

avatar
Daniel-san
18835 posts
almost 9 years ago
Expert

Hi there,

Please contact us directly at [email protected] with your order number and we will help you directly. Or contact your re-seller if you purchased it somewhere else.

We may still be able to change the shipping address to Japan but keep in mind that it takes 3 business days for it to arrive. If that does not suit, refunding the JR Pass would be the better option.

Hope this helps,
Daniel

Toraneko
Toraneko
1303 posts
almost 9 years ago

Hi,
In a worst case scenario, if you are in Japan without anything, ask the JR office what they have for regional passes. They might have something where you can still save some money, depending on your itinerary.

Mantas
Mantas
2 posts
almost 9 years ago

Thank you very much, I have contacted the Support team,as I have ordered the JR pass from this site, however still have not received any reply . I will message again.

avatar
Daniel-san
18835 posts
almost 9 years ago
Expert

Matras, e-mail support is answered Monday - Saturday GMT. You will receive a replay tomorrow.

Thank you!


Looking for more information? Search the forum

Select Category

Instant Quote

Starting from $343.00 for 7 days of unlimited Japan Rail travel

Can’t find the answer?

Learn from over 17329 questions about the Japan Rail Pass, or ask our Japan Rail travel experts

Ask Question

Get pocket Wifi in Japan

Get pocket Wifi in Japan

Visit us on Facebook

Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.


Find out where to buy the japan rail pass online.

Order your JRPass Now!

We have special prices for children and great first class options. See all tickets or see our range of Regional Passes