questions & answers: general japan travel

lost coupon

Lost coupon

I've left my JR pass coupon in another country. Do I need to get a new one Fedex'ed from JRpass or will a photo of my original rail pass be enough to get my ticket when I'm in Japan?


Hello there,

I am sorry to hear that you lost the JR Voucher. Unfortunately the physical voucher is required in order to activate the JR Pass.

Please contact us at with your order number and we will see what can be done.

Thank you,


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