questions & answers: general japan travel

lost coupon

Lost coupon

I've left my JR pass coupon in another country. Do I need to get a new one Fedex'ed from JRpass or will a photo of my original rail pass be enough to get my ticket when I'm in Japan?

Simon.thomas
Simon.thomas

Hello there,

I am sorry to hear that you lost the JR Voucher. Unfortunately the physical voucher is required in order to activate the JR Pass.

Please contact us at support@jrpass.com with your order number and we will see what can be done.

Thank you,
Daniel

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Daniel-san
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